Memorial Hospital Hosts Renowned Speaker Brian Lee

Carthage, IL – Memorial Hospital welcomed renowned speaker Brian Lee, CSP, HoF, on July
16-17. Lee delivered an inspiring presentation on “Resilience, Self-Care, and Uplifting
Communication” to over 350 Memorial Hospital and Hancock County Senior and Childcare
Services employees. 
During the event, Lee shared valuable strategies and practical tools to enhance resilience, and promote positive communication among patients and healthcare professionals. Additionally, Lee  provided staff with a range of self-care recommendations covering various aspects in life such as physical, social, space, work, emotional, spiritual, financial, and personal well-being. His engaging sessions profoundly impacted all employees who attended.

 “We are honored to have Brian share his knowledge and expertise with our team,” said Ada Bair, CEO at Memorial Hospital and Hancock County Senior and Childcare Services (HCSCS). “His insights were invaluable, and I am confident that our staff will greatly benefit from his teaching, ultimately enhancing the quality of care we provide to our community.”

“Based upon our attitude, we can bring joy or misery to ourselves and those around us” Lee
stated. “By fostering a culture of resilience and self-care, we can create a more uplifting and supportive atmosphere for both staff and patients.”

Brian Lee is the founder of Custom Learning Systems and has been a prominent figure in
healthcare training for the past forty years. He has personally trained and served as an on-site advisor to over 560 hospitals, clinics, and Federally Qualified Health Centers across North America. His remarkable contributions to customer services and healthcare education have earned him the title of the number one Customer Service Speaker in the World by the International Customer Service Association for two consecutive years.

In addition to his speaking engagements, Lee is the accomplished author of eight books,
including Keep Your Nurses for Life and Skillful Physician Communication. With over forty
years of experience, Lee has traveled more than five million miles and spoken over 3,840 times in every state and province in North America and 16 countries worldwide.

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Pictured: Memorial Hospital and Hancock County Senior and Childcare Services Service
Excellence Council back row left to right: Raigan Brown, Chief Nursing Officer; Deana Ferrill,
Clinic Administrative Assistant; Theresa Klossing, Medical Records Specialist; Mary Lou

Sadler, OTA; Brad Culpepper, Director of Hospitality; Sheridan Voshake, Medical Laboratory
Supervisor; Rob Biondolino, Director of Plant Operations; Shelly Fox, Grant Administrator;
Tanna Jennings, Administrative Coordinator; Lisa Merriman, Medical Staff Coordinator
Front row left to right: Jill Schlatter, Director of Diagnostic Imaging; Brian Lee, CEO and
founder of Custom Learning Systems; Ada Bair, CEO of Memorial Hospital and Hancock
County Senior and Childcare Services; Lauren Ellison, Marketing and Communications
Coordinator; Colleen Wildrick, Director of Development Memorial Hospital Foundation