Memorial Hospital Receives 27 Awards at International Conference

Carthage, IL – Memorial Hospital is proud to announce that they were the recipients of twenty- seven breakthrough awards at the 2023 annual Custom Learning Systems (CLS) HealthCare Service Excellence Conference held at Rosen Centre in Orlando, Florida.
These awards are based on patient experience survey scores for HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems), ED CAHPS (Emergency Department Consumer Assessment of Providers and Systems), and CG CAHPS (Clinician and Group Consumer Assessment of Providers and Systems). These surveys are sent to Memorial patients after receiving care.
For the HCAHPS section, Memorial Hospital received fourteen awards of excellence for
achieving survey scores higher than the national averages in the areas of Communication with Doctors, Discharge Information, Transition of Care, Communication with Nurses and
Communication about Medicines, Response of Hospital Staff, Hospital Environment – Clean, Hospital Environment – Quiet, Rate Hospital, Recommend the Hospital, Response of Hospital Staff, Transition of Care.
For the ED CAHPS section, Memorial Hospital received seven awards of excellence for higher than national average survey scores in the areas of Doctors and Nurses Communication, Communication about Medication, Additional Rating Quest, Rate ER Care 0-10, Recommend the ER, Communication about Follow-Up, and Getting Timely Care.
For the CG CAHPS section, Memorial Medical Clinics received six awards of excellence for
higher than national average survey scores in the areas of Recommend this Office, Rate
Provider, Physician Communication Quality, Office Staff Quality, Care Coordination, and
Access to Care.
Memorial Hospital is proud to have been recognized for its achievements and hard work in
several categories and looks forward to continuing to serve you, your friends, and your family for many years to come.

Pictured: Left to right –
Front Row: Raigin Brown, Chief Nursing Officer; Chaka Batley, Director of Behavioral Health
Services; Ada Bair, CEO; Michael Bayer, Implementation Specialist with Custom Learning
Systems; Jackie Orr, RN; Greta Wetzel, Executive Director of Memorial Hospital Foundation;
Jill Schlatter, Director of Diagnostic Imaging; and Mary Lou Sadler, Occupational Therapy
Assistant