Hancock County Home Health Agency Receives Honors Elite Award

Carthage, IL —Hancock County Health Department Home Health Agency has been named a 2023 HHCAHPS Honors Elite Award recipient by HEALTHCAREfirst, the premiere provider of RCM services, CAHPS surveys and advanced analytics for home health and hospice organizations. This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high-quality care as measured from the patient’s experiences and perspective of their home health care. It acknowledges the highest performing agencies by analyzing the performance of the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey satisfaction measures.

HHCAHPS Honors acknowledges the highest performing agencies by analyzing performance on the Willingness to Recommend question as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures from April 2022 through March 2023.

HHCAHPS Honors recipients include agencies scoring above the HEALTHCAREfirst National Average on at least 85% or seventeen of the evaluated questions. HEALTHCAREfirst holds a special recognition, HHCAHPS Honors Elite, to recognize home health agencies scoring above the HEALTHCAREfirst National Average on 100% of the evaluated questions.

“We began our award program more than ten years ago as a way to shine a positive light on those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, VP, Revenue Cycle and CAHPS, HEALTHCAREfirst. “We are thrilled to congratulate Hancock County Health Department Home Health Agency on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”

The Hancock County Health Department can provide Home Health Services to individuals who have been determined by their doctor to have a skilled need.  A HH Registered Nurse will work with the doctors to update a plan of care, evaluate patient needs at home, perform nursing procedures, educate the patient and caregivers on aspects of their condition or disease process and self-care techniques, etc.  Physical, occupational and speech therapy may be necessary for the patient also.  The Registered Nurse will also determine if Home Health Aide services are needed to assist the patient with activities of daily living, like, bathing, shampooing, light housework, etc.   

For more information about the Hancock County Health Department Home Health Agency, please contact 217-357-2171 option 1.